Product knowledge
The products a finance manager must be able to explain
Cornerstone centers covering every major F&I product and every part of the finance office. Build the product knowledge to explain each one accurately — what it covers, what it excludes, and which customer situations make it relevant — plus the administration, selection, process, and compliance behind it.
Product knowledge
What each F&I product does and doesn’t do, how coverage and exclusions work, and how a finance manager should explain it accurately.
Vehicle Service Contracts
What a VSC actually covers, coverage tiers, exclusionary vs. stated, cost, and how claims really work.
ProductGAP Protection
How GAP works, when it’s worth it, dealer vs. insurer GAP, negative equity, refunds, and BHPH GAP.
ProductTire & Wheel Protection
What road hazard covers, curb-rash and cosmetic limits, TPMS, and how to file a claim.
ProductAppearance Protection
Paint, interior, exterior, and ceramic protection — what each covers, what it doesn’t, and how it’s delivered.
ProductKey Protection
Key and remote replacement coverage — what it costs to replace modern keys, and when the coverage pays.
ProductEV Protection
What service contracts cover on EVs, the high-voltage battery, degradation, and factory-warranty limits.
ProductCommercial Vehicle Protection
Business-use coverage, work trucks and vans, fleet options, and upfit considerations.
ProductEquity Protection
What equity protection is, how it differs from GAP, and how program designs and triggers vary.
Administration & claims
Who stands behind a product and how claims actually get paid — the diligence behind the products you present.
Finance office practice
Selecting, presenting, and understanding customer needs — the craft of the finance office.
Finance Office Performance
Penetration, PVR, products per deal, and the benchmarks that tell you where a finance office stands.
PracticeProduct Selection
Building the right product mix for a store, a deal, and a customer — without overloading the menu.
PracticeFinance Office Training
How dealership leadership onboards, develops, coaches, and measures finance managers, built on distinct, verifiable capabilities.
Customer understandingRelating Protection to Customer Needs
How finance managers connect protection products to a customer’s real ownership situation — relevance over pressure.
Compliance
The standards that keep the finance office, the customer, and the deal protected.
Have a question about an F&I product?
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