Finance Product & Training

Interactive tool

Administrator Evaluation Tool

Structure the due diligence on an administrator or TPA — financial stability, claims performance, service, technology, and product fit — into a comparable rubric.

Score a prospective or current administrator on the dimensions that predict how the relationship behaves when claims arrive. Answer from evidence you actually have, and leave anything you cannot answer blank rather than guessing.

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What do stores already on the program say about authorization turnaround?
How are borderline claims handled?
Does the allowed labor rate match what shops in your area actually charge?
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Is the obligor clearly identified and understood?
Is the backing insurer named and independently rated?

Service and support

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Is there a named contact who answers, or a general queue?
How is the relationship with your service department likely to work?
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Do the coverage structures fit the vehicles and customers you actually sell?
Are cancellation and transfer terms clear and reasonable?

Technology and reporting

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Can you see contract status, remittance, and cancellations without phoning?
Is reporting good enough to track your own performance?

Result

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Answer any question above to see a running evaluation. Unanswered questions are left out of the score rather than counted against it, so a partial result is still readable.

This is a structured self-assessment, not a measurement or an audit. The value is in the questions and in which dimension comes out lowest. Treat the number as a prompt for a conversation rather than a grade.

Who it’s for

Dealers and agents choosing or reviewing an administrator partner.

What it does

Structure the due diligence on an administrator or TPA — financial stability, claims performance, service, technology, and product fit — into a comparable rubric.

What you’ll get

A scored evaluation across the dimensions that predict how a partner will perform when claims come.

Claims performance carries the most weight, and it should

Price is the easiest thing to compare between administrators and the least predictive of how the relationship will feel when claims arrive. Authorization turnaround, treatment of borderline claims, and whether the allowed labor rate matches local shop rates decide the experience.

That cost is not mainly financial for the store. It lands in the service drive as friction, on the sales floor as customers who do not return, and in the finance office as producers who stop believing in what they sell.

Leave blanks rather than guessing

Unanswered questions are excluded from the score rather than counted against it, so an honest partial evaluation is more useful than a complete invented one. A dimension you cannot score is itself a finding: it means you do not yet have the evidence to judge it.

The best evidence comes from stores already on the program and from your own service advisors, not from program material.

Know who the obligor is before you sign

The administrator runs the program; the obligor owes the benefits; the insurer backs the obligor. Those can be one company or three, and the structure only matters when something goes wrong, which is exactly when you cannot start researching it.

A dealership should be able to name the obligor for every product it sells. If nobody can, resolve that before the next contract is written.

Learn the topic behind this tool

Want this run on your store?

Elite FI Partners can apply this analysis to your actual finance office once you’ve seen how it works.

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